Privacy Policy

Information We Collect

We do not retain payment data; payments are handled by third-party processors such as Stripe. We collect personal details when you create an account, contact support, or use our services, including your name and email address. We also collect information about your connected social media and business accounts as needed to operate the features you enable.

When you use our operations features, we also collect and store the business records you create or import — your customers and their contact details and addresses, leads, jobs, schedules, estimates and invoices — on your behalf and at your direction.

Call Recordings and Transcripts

If you enable the automated phone answering feature, we receive, record, store and transcribe telephone calls placed to the number you designate. This includes the caller's telephone number, the audio of the call, a written transcript, and any details the caller provides, such as their name, service address, and what they need done.

These recordings and transcripts are processed to answer the call, create the resulting lead or job, and make the call log available to you. We retain them for as long as your account is active, subject to the deletion terms below. You are responsible for providing any notice and obtaining any consent that the law requires for recording calls in your jurisdiction.

Telephone Numbers and Text Messages

We collect and store the telephone numbers you provide or import, and the telephone numbers of people who call you, so the Services can send messages on your behalf — appointment reminders, on-the-way notifications, invoice reminders, review requests and missed-call replies. We store the content of messages sent through the Services and records of consent and opt-out requests.

You are responsible for obtaining the consent that applicable law requires before we send messages to any number on your behalf. Messages you send to your own customers go out under your own business name and your own carrier registration, and your privacy policy governs them. They are separate from the Blue Collar Beaver text message program described below, and Blue Collar Beaver does not send marketing messages on behalf of any other business.

Automated Processing

We use third-party artificial intelligence providers to answer calls, transcribe them, draft messages and replies, and generate pricing estimates. Call audio, transcripts and the content you submit may be transmitted to these providers solely to perform those functions on your behalf, and are shared only to the extent needed to perform them.

How We Use Your Information

We use the information we collect to operate and provide our services, respond to customer support requests, improve and enhance our platform, and send you service-related announcements.

No Selling or Sharing of Data

Blue Collar Beaver does not sell, rent, or share your data (personal or professional) with third parties for marketing or other purposes.

Content Ownership

Content you create through our platform, whether authored by you or generated with the assistance of AI tools, remains owned solely by you and not by Blue Collar Beaver.

Data Security

We employ industry-standard security protections to safeguard your information. No method of transmission or storage is completely secure, so we encourage you to use a strong password and enable multi-factor authentication where available.

Google User Data

When you choose to connect a Google account, Blue Collar Beaver accesses certain Google data with your authorization, solely to provide the features you enable:

• Google Business Profile (the business.manage scope): the Business Profile accounts and locations you manage, the reviews customers leave on those locations (so you can read and reply to them), and Local Posts (so you can create updates, offers, and events).
• YouTube (the youtube.readonly, youtube.upload, and yt-analytics.readonly scopes): your channel information, the ability to upload videos that you publish through our app, and YouTube Analytics reports for your content (so we can show you performance metrics).

We access this data only to provide the features you activate, and only for the Google account(s) and properties you connect and authorize. We store the OAuth tokens that enable this access securely on our servers and use them solely to perform the actions you request. We do not sell this data or share it with third parties for advertising or any unrelated purpose, and we do not use it for serving advertisements.

Blue Collar Beaver's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Meta Platform Data (Facebook & Instagram)

When you choose to connect a Facebook Page or Instagram account, Blue Collar Beaver accesses certain Meta Platform data with your authorization, solely to provide the features you enable:

• Page & account profile information — the Facebook Pages and connected Instagram accounts you manage, so we can post on your behalf and show you analytics.
• Posts we publish for you — the videos, Reels, images, and captions you create through our app and schedule to your connected accounts.
• Message content — when you enable the messaging assistant, the content of Facebook Messenger and Instagram direct messages, so the assistant can read and reply to them.
• Insights — reach, views, reactions, and other metrics for your Pages, accounts, and posts, so we can show you analytics.

We access this data only to provide the features you activate, and only for the Meta accounts and properties you connect and authorize. We store the OAuth tokens that enable this access securely on our servers and use them solely to perform the actions you request. We do not sell this data or share it with third parties for advertising or any unrelated purpose. We retain this data only for as long as needed to provide the features you use, or as required by law.

You can disconnect a Facebook or Instagram account at any time from within your Blue Collar Beaver account. Disconnecting deletes the stored OAuth tokens for that connection and stops our access to the associated Meta data. You can also remove our access from your Facebook settings (Apps and Websites) — see our deauthorization instructions.

For step-by-step instructions on deleting the data we hold — including what we delete and when — see how to delete your data. If you asked Facebook to delete your data, Facebook notifies us through a data-deletion callback and gives you a confirmation code; the outcome for that code is shown on our data deletion status page.

YouTube API Services

Our app uses YouTube API Services. By connecting your YouTube account, you also agree to the YouTube Terms of Service. Information handled through YouTube API Services is also subject to the Google Privacy Policy.

Revoking Access and Deleting Your Data

You can review or revoke Blue Collar Beaver's access to your Google account at any time through your Google Account security settings, or by disconnecting the integration from within your Blue Collar Beaver account. When you disconnect an integration, we stop accessing the associated Google data and delete the stored OAuth tokens for that connection. To request deletion of other Google data we have stored on your behalf, contact us using the details below.

Your Rights and Choices

You can access, update, or delete your information, unsubscribe from promotional communications, and control the content posted to your connected social media accounts. To exercise any of these rights, contact us using the details below.

Text Messages and Mobile Opt-In

This section covers the Blue Collar Beaver text message program: text messages that Blue Collar Beaver sends to its own customers who have given Blue Collar Beaver permission to text them.

When you give that permission, we store your mobile number, the date and time you gave it, and the exact wording you agreed to, so that we can show how and when you agreed. See how customers opt in.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are excluded from every other kind of information sharing described in this policy. We use your mobile number only to send you the messages described in section 11 of our Terms of Service and to handle your replies.

Message frequency varies, and message and data rates may apply. You can stop the messages at any time by replying STOP to any message, and you can ask for help by replying HELP, by emailing garrett@bluecollarbeaver.com, or by calling (719) 229-0373. When you reply STOP we record that you have opted out and stop sending.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out via our contact page. Blue Collar Beaver is operated by Ex Nihilo Nihil Fit Solutions LLC.